General Data Protection Regulation (GDPR) Compliance
Last updated: November 8, 2025
Introduction
Dolveq is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal information when you use our services.
Data Controller
Dolveq acts as the data controller for personal data processed through our platform. You can contact us at:
Email: [email protected]
Phone: +15192842170
Address: 2 New Brighton Dr SE, Calgary, AB T2Z 4B2, Canada
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Performance of a contract when you register for courses or use our services
Legitimate interests in operating and improving our educational platform
Consent when you provide explicit permission for specific processing activities
Legal obligations when required by applicable laws and regulations
Personal Data We Collect
Information You Provide
Account registration data including name, email address, and password
Profile information such as educational background and learning preferences
Payment and billing information for course purchases
Communications and correspondence with our support team
Course feedback, reviews, and participation data
Information We Collect Automatically
Device information including IP address, browser type, and operating system
Usage data such as course progress, viewing time, and interaction patterns
Cookies and similar tracking technologies as described in our Cookie Policy
Log files and technical data for security and performance monitoring
How We Use Your Personal Data
We use your personal information for the following purposes:
Providing access to courses and educational content
Processing payments and managing your account
Communicating course updates, announcements, and support responses
Personalizing your learning experience and recommendations
Analyzing platform usage to improve our services
Ensuring security and preventing fraudulent activities
Complying with legal obligations and enforcing our terms
Sending marketing communications when you have opted in
Data Sharing and Disclosure
We may share your personal data with:
Service providers who assist in operating our platform including hosting, payment processing, and analytics
Course instructors for purposes of delivering educational content and tracking progress
Professional advisors including lawyers and accountants as necessary
Law enforcement or regulatory authorities when legally required
Business partners with your explicit consent for specific purposes
We do not sell your personal data to third parties.
International Data Transfers
Your personal data may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place including:
Standard contractual clauses approved by regulatory authorities
Adequacy decisions recognizing equivalent data protection standards
Binding corporate rules for transfers within our organization
Your explicit consent where required by law
Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of Access
Request confirmation of whether we process your personal data and obtain a copy of that data
Right to Rectification
Request correction of inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal data under certain circumstances
Right to Restriction
Request limitation of processing activities in specific situations
Right to Data Portability
Receive your personal data in a structured, commonly used format and transmit it to another controller
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent
Withdraw consent at any time where processing is based on your consent
Right to Lodge a Complaint
File a complaint with a supervisory authority if you believe your rights have been violated
Exercising Your Rights
To exercise any of your rights, contact us at [email protected]. We will respond to your request within one month, or inform you if we require additional time. We may request verification of your identity before processing your request.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on:
The nature of the data and purpose of processing
Legal, regulatory, or contractual obligations
Legitimate business interests including dispute resolution
Your preferences and consent duration
When data is no longer needed, we securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal data including:
Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and vulnerability testing
Employee training on data protection practices
Incident response procedures for data breaches
While we strive to protect your data, no security system is completely secure. We cannot guarantee absolute security.
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk, we will also notify you directly without undue delay.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without proper consent, we will delete it promptly.
Automated Decision-Making
We may use automated systems to personalize course recommendations and learning paths. You have the right to request human intervention, express your point of view, and contest automated decisions that produce legal or similarly significant effects.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this GDPR policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Information
For questions, concerns, or requests regarding this GDPR policy or our data practices, contact us at:
Email: [email protected]
Phone: +15192842170
Address: 2 New Brighton Dr SE, Calgary, AB T2Z 4B2, Canada
Supervisory Authority
If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.